Return & Exchange Policy

At Nadiyas, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help with an easy and transparent exchange process.

Eligibility

Exchanges can be requested within 7 days from the date of delivery.
Items must be unused, unwashed, and in their original packaging with tags attached.
We cannot accept exchanges for products showing signs of wear, damage, or alteration.
Sale, discounted, or clearance items are not eligible for exchange unless they are defective.

How to Request an Exchange

To request an exchange, contact us at support@nadiyas.com with your order number and reason for exchange.
Once your request is approved, we’ll send you the return shipping instructions.
Customers are responsible for return shipping costs, unless the item is defective or incorrectly delivered.

Exchange Process

Exchanges are available for size or colour changes, depending on stock availability.
A replacement will be shipped once the returned item has been received and approved by our team.

Defective or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include clear photos.
After verification, we will arrange a replacement at no extra cost.

Non-Exchangeable & Non-Refundable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged:

• Underwear and innerwear

• Accessories (jewellery, belts, caps, scarves)

• Party wear and evening gowns

• Cosmetics and beauty products

• Toys and electronic items

• jewellery

• Personalised, customised, or made-to-order products

• Any other items purchased online that are marked as “non-refundable” on the product page

Please check product descriptions carefully before placing your order.

Contact Us

If you have any questions or concerns about returns and exchanges, please contact our customer support team:

Email: support@nadiyas.com
Phone: 070 734 3484
Address: 494, Peradeniya Road, Kandy.